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Shipping Information

Your order will be prepared at the logistics center located in Orangeburg, NY. Your order should reach you within 1 to 8 business days. Please allow for extended order processing time during peak periods on all orders placed with Economy or Standard shipping. The logistics center is closed during major national holidays and orders placed during these times will ship the following business days.

An order can be delivered to one address only. If you require sending orders to multiple addresses you will need to place a separate order for each address.

Clarins has decided we will no longer ship to freight forwarder or distribution warehouses shipping outside of the United States. If your ship to address is found to be a freight forwarder, business address service or virtual office your order will placed on hold and cancelled.

To ensure that we have accurate shipping information, to get your order to you promptly, we use a system that verifies your address using your ZIP code. This information must be included.

Once the warehouse has packed your order for shipment, you will receive a Shipment Confirmation notice via email. The email contains order detail as well as a package tracking number.

All orders shipping to a PO Box do not qualify for Express and Overnight delivery. Orders using a PO Box address will be shipped through USPS (United States Postal Service) standard post.

Clarins.com offers the following shipping options:

Economy via UPS SurePost (6-8 Business Days): $5

  • UPS SurePost is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

  • Orders shipped with Economy via UPS SurePost are typically delivered within 6 to 8 business days. Actual delivery time depends on shipping distance and may vary.

  • Delivery to some remote addresses may require up to 2 additional days.  Economy shipping is not available to addresses in Alaska, and Hawaii. UPS SurePost does not deliver to commercial addresses.

Standard via UPS Ground (3-5 Business Days): $8

  • Orders shipped with Standard via UPS Ground are typically delivered within 3 to 5 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.

  • Delivery to some remote addresses may require up to 2 additional days.  Standard shipping is not available to addresses in Alaska, and Hawaii.

Express via UPS 2nd Day (2 Business Days; Order by 12:30 pm EST): $15

  • Orders shipped with Express via UPS 2nd Day are typically delivered by the end of the second business day after they are shipped.

  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30 PM EST/9:30 AM PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30 pm Eastern/9:30 am Pacific, in which case the order will be shipped on the following business day.

  • Some locations in Alaska, Hawaii, and remote areas may require additional transit time.

Overnight via UPS Overnight (1 Business Day; Order by 12:30 pm EST): $20

  • Orders are typically delivered by 3 pm (Local Time) the next business day after they are shipped.

  • Shipments to rural addresses are typically delivered by 4:30 pm (Local Time) the next business day after they are shipped.

  • Overnight via UPS Overnight is available for shipments to addresses within the 48 contiguous states and to some addresses in Alaska and Hawaii.

  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30 PM EST/9:30 AM PST.

  • All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30 PM EST/9:30 AM PST, in which case the order will be shipped on the following business day.

FREE Economy shipping with any order over $75!

We offer free Economy shipping with every order over $75. No coupon code is required. Please note that this offer is only valid for orders shipped to addresses where Economy via UPS SurePost is available.

Orders are prepared and delivered on business days (Monday-Friday, excluding holidays).

Shipping fees are not eligible toward rewards programs or promotions.

Did not find your question?

To speak to our customer service representative,
give us a call at 1-866-325-2746

Monday - Friday, 9:30 AM to 6:30 PM (EST)
(Excluding holidays)

or

Alternatively, you may also
email us at Help-USA@clarins.com