Effective Date: April 24th, 2025
This Privacy Policy was updated on April 24th, 2025.
Clarins USA, Inc. and its affiliates in the United States (collectively, “Clarins”, “us”, “our” or “we”) are committed to protecting the privacy of your personal information. This Privacy Policy describes what information we collect about you, what we do with that information, your choices with respect to our processing of your personal information, and our information privacy practices. We urge you to read this Privacy Policy in its entirety before providing your personal information to us.
This Privacy Policy applies to Clarins, its affiliates operating in the United States, and websites or applications that link to this Privacy Policy (collectively, “Clarins’ Websites” or “Site”). This Privacy Policy also applies to our collection and use of your personal information on the Site and at our stores for marketing communications, campaigns and programs, and to process your purchase of product or services from us. Unless otherwise specifically noted in this Privacy Policy or a State-specific privacy notice, these terms do not apply to individuals acting as employees, job applicants, or contractors.
This Privacy Policy is incorporated into our Terms and Conditions, available here, which also apply when you use Clarins’ Sites and purchase products and services from us.
Personal Information We Collect and Process
Personal information or personal data means any information that is linked (or reasonably linkable) to an identified or identifiable natural person. It does not include publicly-available information or de-identified information.
We collect and process the following categories of personal information:
Other Information We Collect
We also collect information that does not identify you personally. It can include Internet protocol (IP) address if that IP address does not identify an individual or household, internet service provider, site access times, referring websites, and web pages within the Clarins’ Websites visited and general location information (e.g., city, state) based on IP addresses. We sometimes refer to this information as “Non-Identifying Information.” We collect Non-Identifying Information in many ways including through automated logging of activity on the Clarins’ Websites. Non-Identifying Information is not linked to you or used to identify a specific person.
Note that we may link non-personal information to personal information in order to provide you with better recommendations, help authenticate you or other data or information you may provide, prevent fraud, and ensure that Clarins’ Sites meet your needs. When we link non-personal information to personal information, such information becomes “personal information” for purposes of this Privacy Policy.
Although it may appear that we collect financial information from you on the Site or in providing services that you request, it is actually collected and processed through a third party service provider (“Payment Processor”) that processes payments for us. The Payment Processor may collect financial information such as banking information or credit card number, name, CVV code or date of expiration, from you on the Service. We do not store or maintain your financial information.
We collect personal information from or about you when you voluntarily provide us with this information or when you visit the Site or contact our Customer Care. However, if you choose not to provide the information we request, you may be unable to fully enjoy Clarins’ Sites and services, make a purchase, or complete a transaction.
We collect your personal information when you:
If you give us personal information of another person, you represent that you have the authorization from that person to provide such information.
Telephone calls to our Customer Care may be monitored and/or recorded by us for quality assurance and training purposes. By contacting Clarins Customer Care by telephone, you consent to the recording.
Clarins works with third party vendors in operating the website, including the chat functions available on the website. When you use any of our chat functions including chat bot, third parties may have or be provided access to information about you or the contents of the chat session either in real time or by way of a recording. By using our chat functions, you consent to any such access and the use and disclosure of such information by Clarins and the vendors.
Clarins also works with third-party vendors to monitor, analyze, and in some cases respond on our behalf to engagement on our social media pages. When you visit and/or post on our social media pages, third parties may have or be provided access to information about you or the contents of your engagement/posting, either in real time or by way of a recording. By engaging with us on social media, you consent to any such access and the use and disclosure of such information by Clarins and the vendors. Some of our responses to posts on social media may be AI-generated.
We collect and process personal information to serve you better and to provide you with a customized experience while using Clarins’ Sites and visiting our stores. To the extent permitted by law, we collect and process your personal information for the following business and commercial purposes:
| Personal Information Category | Categories of Third-Party Recipients |
|---|---|
| Identifiers. | Affiliates, parents, and subsidiary organizations of Clarins; business partners; advertisers and advertising networks; social media companies; internet cookie information recipients, such as analytics and behavioral advertising services. |
| Commercial information. | Affiliates, parents, and subsidiary organizations of Clarins; business partners; advertisers, and advertising networks. |
| Internet or other similar network activity. | Affiliates, parents, and subsidiary organizations of Clarins; business partners; service providers; advertisers and advertising networks; social media companies; internet cookie information recipients, such as analytics and behavioral advertising service. |
| Inferences drawn from other Personal Information. | Business partners; advertisers and advertising networks. |
We disclose personal information to third parties for the following business and commercial purposes:
Cookies and Web Tracking Techniques
We use “cookies” on Clarins’ Sites to help us analyze web traffic and evaluate and improve the content and functions of Clarins’ Sites. A cookie is a small text file that is sent by a website, accepted by a web browser, and then placed onto your computer’s hard drive. Cookies help us analyze use of our Sites and better aggregate useful information when users provide feedback about our Sites or products. You can set your browser to refuse cookies from our Sites. This will provide you with more control over the acceptance of cookies on your device. However, it is possible that some portions of our Sites will not function properly or may perform more slowly if you choose to reject cookies. By using our Sites and not disabling cookies, you consent to receiving these cookies and our collection of data through the use of these cookies.
Third Party Advertisers
We may use advertisers, third party ad networks, and other advertising companies to serve advertisements on Clarins’ Sites. These advertising companies may also gather information about your visit to Clarins’ Sites (such as through cookies, web beacons, and other technologies) to enable such advertising companies to market products or services to you and to monitor which ads have been served to your browser and which webpages you were viewing when such ads were delivered. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit: www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices.
PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.
Google Analytics
We and certain of our third-party vendors use a tool called Google Analytics to collect, analyze, and report to us information about use of Clarins' Sites, such as how often users visit our sites, what pages they visit, when they visit, and what other sites they used before coming to our Sites. We and certain of our third-party vendors may also use Google Analytics to collect, analyze, and report to us information about account-related activities, such as subscription management. The reports disclose trends without identifying individual visitors. We use the reports we get from Google Analytics only to improve Clarins' Sites, products, and services (such as subscription services). Google may also use data collected from these reports to improve its own services, for benchmarking purposes, and to provide technical support. Google’s ability to use and share information collected by Google Analytics about your visits to Clarins’ Sites is restricted by the Google Analytics Terms of Use (www.google.com/analytics/tos.html) and the Google Privacy Policy (www.google.com/privacypolicy.html).
Google Analytics may be implemented through tag management tools such as Google Tag Manager (GTM), and Tag Commander. These tools may collect aggregated data about tag firing. Learn more about GTM data privacy and security here: (https://support.google.com/tagmanager/answer/9323295?hl=en)
Plug-Ins
Our Site uses social plugins (“plugins”) from social networks such as Facebook, Twitter, YouTube, and Instagram. These plugins are indicated by the social networks’ respective logos on Clarins’ Websites and are used to establish a direct connection with the servers of these social networks.
Integration of the plugin allows the social media networks to receive the information that you have loaded onto the corresponding page of the Site. If you are logged in with Facebook, for example, it will be able to assign your visit to your account. An exchange of this information already takes place when you visit our Site, regardless of whether you interact with the plugin. If you interact with the plugins, the corresponding information is sent directly to the social network by your browser and saved there. You can find information about how the data is used by the social networks, your rights, and optional settings to protect your privacy on the social networks’ websites.
If you do not want social networks to gather data about you via our Site, you must log out on the social network domain before visiting the Site. To prevent information being exchanged with the social networks during your visit to our Site, you can opt out of cookies through your browser settings and other tools.
Any information you submit in a public area of Clarins’ Sites – such as on a social media page, user comments, comments on Clarins’ blogs, reviews or comments on any ratings and reviews feature, questions or answer on a question and answer application or any other public forum – will not be treated as confidential and may be publicly disclosed. This applies to personal information, so please consider your public postings before doing so. Additionally, information posted on social media pages will be subject to the terms governing those pages and websites.
Clarins’ Sites are not intended for children. We do not knowingly collect personal information from children, and Clarins’ Sites are not designed to attract children. If you believe we have collected personal information about your child under the age of 13, please contact us using the contact information in Section 22.
Clarins’ Sites employ security measures in accordance with industry standards to protect the security of your personal information both online and offline. For example, your personal information is stored on computer servers in a controlled environment that is reasonably protected from unauthorized use or disclosure. Only you can access your account information using the password you chose when you created the account. It is your responsibility to maintain the security and confidentiality of your password. You should always sign off your account and close your browser when you are finished using your account.
You can exercise the following rights and choices with respect to your personal information either through your online account or by sending us a Consumer Request using the contact information in Section 22 below:
We will respond to your request within forty-five (45) days of receiving it, unless applicable law requires a response within a shorter time. If you are a resident of certain States (for example, Colorado, Connecticut, Utah, and Virginia), we may be able to notify you that we need up to forty-five (45) more days to respond.
In most cases, we will honor your request. If applicable law allows us to refuse or limit your request, we will notify you within the time period above and, if and to the extent required by applicable law, make an appeal process available to you.
You may exercise these rights and choices by making a Consumer Request, as described below.
We do not sell personal information as the term “sell” is commonly understood to mean in exchange for money. However, we do process personal information for targeted advertising, including disclosing it to unaffiliated third parties (sometimes called “Sharing”), through the use of advertising and analytics cookies on our Site. This may considered a “sale” of personal information under certain States’ laws (for example, Colorado and Connecticut) that define the “sale” of personal information to include providing it to third parties in exchange for valuable consideration other than money. Any such “sale” is limited to our use of third-party advertising and analytics cookies, their use in providing behavioral advertising, and their use in understanding how people use and interact with our services.
You have the right, at any time, to tell us not to process your personal information for targeted advertising. You may exercise this right by doing any of the following: (i) clicking the link below, (ii) adjusting your cookie preferences, (iii) configuring your browser to send us a privacy signal, or (iv) making a Consumer Request, all as described in more detail below.
Selling/Sharing LinkClick here to opt-out: Do Not Sell or Share My Personal Information
Adjusting Your Cookie Preferences
You may also opt-out of our processing your personal information for targeted advertising by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or if you select this setting, you may be unable to access certain parts of our Site, applications, or other websites. You can find more information about cookies at http://www.allaboutcookies.org and http://youronlinechoices.eu.
Browser Privacy Control Signals
You may also exercise your right to opt-out of our processing your personal information for targeted advertising by setting the privacy control signal on your browser, if your browser supports it. We currently recognize and support the following privacy signals sent by browsers:
When we receive one of these privacy control signals, we will opt you out of any processing of your personal information for targeted advertising when you interact with our services through that browser and on that mobile device. We are only able to propagate your choice to opt-out to your account if you are currently logged in when we receive the privacy control signal from your browser. When we are able to propagate your choice to your account, you will be opted out on all browsers and devices on which you are logged in, and for both online and offline processing for targeted advertising.
Consumer Requests
You may also exercise your right to opt-out of our processing your personal information for targeted advertising more broadly, by submitting a Consumer Request as described below.
If you would like to opt out of receiving commercial emails from us, please follow the unsubscribe instructions located at the bottom of each email, or call (866) 325-2746.
If you would like to opt out of receiving unsolicited mail or telephone advertising or marketing communications from us, please send your request, including your name, email address, street address, city, state, and zip code, via email to Help-USA@Clarins.com (please use the subject line: Privacy Opt-Out Request), or call us at (866) 325-2746.
We will process your properly transmitted request within the time period required by law, but you may, in the meantime, receive previously scheduled communications from us. Once you have opted out, you do not need to do so again.
Our referral program allows Clarins’ customers to invite members of their personal network to share the Clarins experience through the Refer a Friend program. This begins when your referring friend (“Friend”) sends a referral link to you via their personal social media, email, text, or other means. If you choose to open the referral link, you will be directed to our Refer a Friend page where we will ask for your first and last name and email address to check your program eligibility, i.e., no previous Clarins.com purchase history. If you are eligible, we will email you a promotional code for use on your first online purchase. When you place your first order, your Friend will also receive a promotional code for their next online purchase.
We will let your Friend know that you have clicked on the referral link by displaying your first name and a truncated version of the email address you provide on the “Refer a Friend” section of the Friend’s “My Account” of our Site, along with your first-order status (“Placed order” or “Waiting for an order”). This information will only be available to us, and to individuals with your Friend’s account login information.
If you are eligible for the Refer a Friend program, we will use, disclose, and otherwise process the personal information you provide as described in this Privacy Notice and our Terms & Conditions. This will include sending you periodic emails with information about Clarins such as new product launches, personalized offers, and product previews. You may opt out of receiving commercial emails as described in this Privacy Notice.
You can update, change, or delete certain personal information (such as your email address, mailing address, and payment method) on Clarins’ Websites by clicking “My Account” in the menu at the top of each page.
If the information you wish to update, change, or delete is not included in the “My Account” page, you can request an update, change, or deletion by emailing Help-USA@Clarins.com.
If you choose to provide us with personal information, we may transfer that information to our affiliates or to other third parties across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal information to the United States, which does not have the same data protection laws as the EU. Some of our vendors (as described in Section 5 above) may process your personal information outside the U.S. or your country or jurisdiction. By providing your personal information you consent to: (i) the use of your personal information for the purposes identified above in accordance with this Privacy Policy, and (ii) the transfer of your personal information as indicated above.
We reserve the right to modify this Privacy Policy at any time. We will post the revised policy here, which will be effective as soon as it is posted. We suggest you periodically review this Privacy Policy for any changes. Your continued use of Clarins’ Sites subject to this Privacy Policy will signify your acceptance of Privacy Policy changes.
Where permitted by applicable law, this Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, excluding its conflicts-of-law principles and you expressly agree that exclusive jurisdiction for any claim or dispute with Clarins or relating in any way to your use of Clarins’ Sites lies in the state and/or federal courts sitting in the Southern District of New York. With respect to any such claims, you further agree and expressly consent to the exercise of personal jurisdiction in the state and/or federal courts sitting in the Southern District of New York in connection with any such dispute, including any claim involving Clarins, the Clarins’ Sites, our affiliates, subsidiaries, employees, contractors, officers, directors, telecommunications providers, and/or content providers.
In order to allow the Clarins’ Virtual Try On program to function properly, we may need to collect, capture, use, and store pictures of you, which may show your facial geometry. Some laws may label pictures of you and your facial geometry as “biometric identifiers”, “biometric information”, “biometric data”, or any number of similar terms referring to details about your physical appearance, or body, that can be used to identify you, which we will refer to here as “Biometrics”.
We may collect or capture your Biometrics based on an image that you upload, or that is captured from a webcam or similar device. If collected, your Biometrics may be used to create a digital representation of your face so that you may apply any number of our products to the digital representation and gain a better understanding of how our products will look on you in real life before buying them.
If collected, we may store your Biometrics until you complete the session, at which point, we will permanently delete your Biometrics.
Clarins does not disclose your Biometrics to any third parties.
Please feel free to email us with any question at Help-USA@Clarins.com.
Clarins does not support Do Not Track browser settings and does not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information or cookie data.
If you are a resident of California, you have the additional rights described in the California Privacy Addendum.
For further information on our Privacy Policy, or questions on information that we may have collected from you, or to make a Consumer Request to exercise your rights and choices set forth in this Privacy Policy, please contact Clarins using any of the following methods:
Mail:
Clarins USA, Inc.
Customer Care
15 Olympic Drive
Orangeburg, NY 10962
Email:
Help-USA@Clarins.com
Telephone:
(866) 325-2746
If you do not make your Consumer Request in the ways described above, we may either treat your request as if it had been made in one of the ways above or provide you with information on how to submit the request or to remedy any deficiencies with your request.
Only you, or—where permitted by law—your authorized agent, may make a Consumer Request related to your personal information.
All Consumer Requests must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm what personal information relates to you or the individual for whom you are making the request as their authorized agent.
Making a Consumer Request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a Consumer Request to verify the requestor’s identity or authority to make the request.
You may consent to receive recurring advertising and promotional auto-dialed text messages from us or on our behalf (“Text Messages”). When you sign up to receive Text Messages, we will send you information about promotional offers and more. These messages may use personal information automatically collected based on your actions while on our sites and may prompt text messaging such as cart abandon messages (IE Cookies). When you send and receive Text Messages, we receive and store the personal information you provide, including your telephone number, the content of the message, and when you read the message. You may opt out of receiving Text Messages at any time by replying “STOP” to a Text Messages. For more information about Text Messages, see our Terms and Conditions.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Effective Date: November 7, 2023
This Privacy Addendum was updated on November 7, 2023
This Privacy Addendum for California Residents (the “California Privacy Addendum”) supplements the information contained in Clarins’ Privacy Policy and describes our collection and use of Personal Information (as defined below). This California Privacy Addendum applies only to California Consumers (natural persons who reside in the State of California) (“Consumers” or “you”). In accordance with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”), if you are a resident of California, you have the rights described below. Any terms defined in the CCPA have the same meaning when used in this Addendum.
This California Privacy Addendum applies to information that we collect that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”). However, Personal Information does not include, and this California Privacy Addendum does not apply to: (a) publicly available information; (b) lawfully obtained, truthful information that is a matter of public concern; and (c) deidentified or aggregated information.
In the past twelve (12) months, we have collected the following categories of Personal Information about Consumers. We collect some categories of Personal Information—and some “examples” within categories—only with respect to particular Consumers or types of Consumers. For example, we collect the Social Security number of job applicants and employees, but not of customers who purchase our products and services:
| Category | Examples |
|---|---|
| A. Identifiers. | A real name; alias; postal address; online identifier; Internet Protocol address; email address; account name; and other similar identifiers. |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name; physical characteristics or description; address; telephone number; bank account number; credit card number, debit card number, or any other financial information. Some Personal Information included in this category may overlap with other categories. |
| C. Protected classification characteristics under California or federal law. | Age (40 years or older); sex (including gender, gender identity, gender expression). |
| D. Commercial information. | Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
| E. Biometric Information. | We may collect biometric information, such as your facial geometry, to provide you with certain features including Clarins' "Virtual Try On" Tool. See the "Notice of Clarins' Biometric Data Practices" section of our Privacy Policy for more information. |
| F. Internet or other similar network activity. | Browsing history; search history; information on a Consumer’s interaction with a website, application, or advertisement. |
| I. Professional or Employment-Related Information | Employment application information, background check, work authorization, performance and disciplinary records, salary, bonus, commission, and other similar compensation data, benefit plan enrollment, participation, and claims information, health data concerning employee and their family members. |
| K. Inferences drawn from other Personal Information. | Profile reflecting a person’s preferences, characteristics, predispositions, and behavior. |
| L. Sensitive Personal Information | Social Security, driver’s license, state identification card, or passport number; racial or ethnic origin (when voluntarily provided); health-related information. |
Clarins will not collect additional categories of Personal Information without providing you notice.
We collect Personal Information about you as described in our Privacy Policy.
We obtain Personal Information from the following categories of sources:
We have collected the categories of Personal Information described in Section 3 for the Business Purposes and Commercial Purposes described in Section 4 of our Privacy Policy.
We may disclose your Personal Information to third parties for one or more Business Purposes. In the preceding twelve (12) months, Clarins has disclosed the following categories of Personal Information for one or more of the business purposes to the following categories of third parties:
| Personal Information Category | Categories of Third-Party Recipients |
|---|---|
| A. Identifiers. | Affiliates, parents, and subsidiary organizations of Clarins; business partners; advertisers and advertising networks; social media companies; internet cookie information recipients, such as analytics and behavioral advertising services. |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | Affiliates, parents, and subsidiary organizations of Clarins; business partners; advertisers, and advertising networks. |
| C. Protected classification characteristics under California or federal law. | Affiliates, parents, and subsidiary organizations of Clarins; business partners; advertisers and advertising networks. |
| D. Commercial information. | Affiliates, parents, and subsidiary organizations of Clarins; business partners; advertisers, and advertising networks. |
| E. Biometric information. | We do not disclose your biometrics to any third parties. When using Clarins’ Virtual Try-On tool, the underlying software is provided by Perfect Corp, however, Perfect Corp does not receive, collect, share, or store any biometric information or other user data. The experience runs within the browser on your own device (PC or Mobile). |
| F. Internet or other similar network activity. | Affiliates, parents, and subsidiary organizations of Clarins; business partners; service providers; advertisers and advertising networks; social media companies; internet cookie information recipients, such as analytics and behavioral advertising service. |
| I. Professional or Employment-Related Information | Affiliates parents, and subsidiary organizations of Clarins, and outside organizations, in connection with human resource activities and applicant and workforce management. |
| K. Inferences drawn from other Personal Information. | Business partners; advertisers and advertising networks. |
| L. Sensitive Personal Information | Affiliates parents, and subsidiary organizations of Clarins, and outside organizations, in connection with human resource activities and applicant and workforce management. |
We disclose your Personal Information to the categories of third parties listed above for the following Business Purposes and Commercial Purposes:
Sale of Your Personal Information
As noted in our Privacy Policy, we do not sell Personal Information as the term “sell” is commonly understood to require an exchange for money. However, the use of advertising and analytics cookies on our Site is considered a “sale” of Personal Information, as the term Sale is broadly defined in the CCPA to include communicating Personal Information to a third party in exchange for valuable consideration other than money. Our Sale of Personal Information is limited to our use of third-party advertising and analytics cookies, their use in providing behavioral advertising, and their use in understanding how people use and interact with our Services. Our Sale of your Personal Information in this way is subject to your right to opt-out (see Your Choices Regarding Our Sale or Sharing of Your Personal Information).
Sharing of Your Personal Information for Cross-Context Behavioral Advertising
Clarins may communicate your Personal Information to a third party for the purpose of cross-context behavioral advertising (“Share” it), subject to your right to opt-out (see Your Choices Regarding Our Sale or Sharing of Your Personal Information). Our Sharing of Personal Information is limited to our use of third-party advertising cookies and their use in providing you cross-context behavioral advertising (i.e., advertising on other websites or in other mediums). When the recipients of your Personal Information disclosed for the purpose of cross-context behavioral advertising are also permitted to use your Personal Information to provide advertising to others, we also consider this disclosure as a “sale” of Personal Information under the CCPA.
In the preceding twelve (12) months, Clarins has Sold or Shared the following categories of Personal Information to and with the following categories of third parties:
| Personal Information Category | Sold or Shared | Categories of Third Parties To Whom Your Personal Information is Sold or Shared | Business or Commercial Purpose For Selling and/or Sharing |
|---|---|---|---|
| A. Identifiers. | Sold and Shared |
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| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | Sold and Shared |
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| C. Protected classification characteristics under California or federal law. | Shared |
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| D. Commercial information. | Shared |
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| F. Internet or other similar network activity. | Sold and Shared |
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| K. Inferences drawn from other Personal Information. | Shared |
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Sale and Sharing of Personal Information of Minors Under the Age of 16
We will not Sell or Share (as defined above) the Personal Information of a Consumer if we have actual knowledge that the consumer is less than 16 years of age, unless the Consumer (when the Consumer is at least 13 years of age and less than 16 years of age), or the Consumer’s parent or guardian (when the Consumer is less than 13 years of age) has affirmatively authorized the Sale or Sharing of the Consumer’s Personal Information.
More information on how minors under the age of 16 may change their choice regarding the “sale” or “sharing” of their Personal Information can be found in Your Choices Regarding Our Sale or Sharing of Your Personal Information.
We do not Use or Disclose Sensitive Personal Information for purposes other than § 7027(m) of the California Consumer Privacy Act Regulations.
We do not process Sensitive Personal Information to infer characteristics about a Consumer.
The CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights. We will honor requests received to the extent required by law and within the time provided by law. You may exercise these rights yourself or through your Authorized Agent. For more information on how you or your Authorized Agent can exercise your rights, please see Exercising Your CCPA Privacy Rights.
Your Rights and Choices Under California LawAs noted above, like many companies, we communicate Personal Information to third parties for cross-context behavioral advertising. This constitutes the Sale (the only way in which we “sell” Personal Information) and Sharing of Personal Information under California law. You have the right, at any time, to direct us not to Sell or Share your Personal Information.
You may exercise the right to opt-out of the Sale and Sharing of your Personal Information by doing any of the following: (i) clicking the link below, (ii) adjusting your cookie preferences, (iii) configuring your browser to send us a privacy signal, or (iv) making a Consumer Request, all as described in more detail below.
Selling/Sharing Link
Adjusting Your Cookie Preferences
You may also opt-out of Sale and Sharing by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or if you select this setting, you may be unable to access certain parts of our Site, App, or other websites. You can find more information about cookies at http://www.allaboutcookies.org and http://youronlinechoices.eu.
Browser Privacy Control Signals
You may also exercise your right to opt-out of the Sale and Sharing of your Personal Information by setting the privacy control signal on your browser, if your browser supports it. We currently recognize and support the following privacy signals sent by browsers:
When we receive one of these privacy control signals, we will opt you out of any further Sale or Sharing of your Personal Information when you interact with our Services through that browser and on that mobile device. We are only able to propagate your choice to opt-out to your account if you are currently logged in when we receive the privacy control signal from your browser. When we are able to propagate your choice to your account, you will be opted out of Sale or Sharing of your Personal Information on all browsers and devices on which you are logged in, and for both online and offline Sale and Sharing.
Consumer Requests
You may also exercise your right to opt-out of the Sale and Sharing of your Personal Information more broadly, by submitting a Consumer Request as described below.
Opting Back In to Sale or Sharing
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to consent to Selling or Sharing. However, you may change your mind and opt back into Selling or Sharing by:
To exercise the Right to Know, Right to Access, Right to Correct, and Right to Delete, and to exercise your right to opt-out of the Sale or Sharing of your Personal Information more broadly, please submit a request (a “Consumer Request”) to us by either:
If you do not make your Consumer Request in the ways described above, we may either treat your request as if it had been made in one of the ways above, or provide you with information on how to submit the request or to remedy any deficiencies with your request.
Only you, or your Authorized Agent, may make a Consumer Request related to your Personal Information. To designate an Authorized Agent, see Authorized Agents below.
All Consumer Requests must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm what Personal Information relates to you or the individual for whom you are making the request as their Authorized Agent.
Making a Consumer Request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account.
We will only use Personal Information provided in a Consumer Request to verify the requestor’s identity or authority to make the request.
Authorized AgentsYou may authorize your agent to exercise your rights under the CCPA on your behalf by registering your agent with the California Secretary of State or by providing them with power of attorney to exercise your rights in accordance with applicable laws (an “Authorized Agent”). We may request that your Authorized Agent submit proof of identity and that they have been authorized to exercise your rights on your behalf. We may deny a request from your Authorized Agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights.
We will keep your Personal Information for no longer than is necessary for the purpose(s) it was provided for. Further details of the periods for which we retain Personal Information are available on request. However, we may retain any or all categories of Personal Information when your information is subject to one of the following exceptions:
We may offer you certain financial incentives that can result in different prices and may be deemed a “financial incentive” or “price or service difference” under the CCPA. If you elect to sign-up for the Club Clarins Loyalty Program, you opt-in to a financial incentive, and in addition to the Club Clarins US Loyalty Program-specific terms provided in our Terms and Conditions, the following terms apply.
In order to provide you with the Club Clarins Loyalty Program, we may use personal information about you, including your name, phone number, email address, purchase history, birthdate, or other similar information to identify you as a member of the program and provide you with relevant messaging, experiences, and deals. By participating in the Club Clarins Loyalty Program, you agree that the incentive you receive as the result of your participation in the program (e.g., Clarins Dollars, free products, or discounts on goods or services that you purchase from us) is reasonably related to the value of any personal information that you provide to us as a result of participating in the program.
Participation in the Club Clarins Loyalty Program is always optional. You may opt-out of the program at any time by emailing us at Help-USA@Clarins.com indicating that you want to opt-out of the Club Clarins Loyalty Program. You acknowledge and agree that you may no longer receive the incentive(s) that are part of the Club Clarins Loyalty Program, and that this difference in price or quality is not a discriminatory practice against you for exercising your rights under the CCPA.
Generally, we do not assign monetary or other value to personal information, however, California law requires that we assign such value in the context of financial incentives. In such context, we calculate the value of any offer, discount, or other financial incentive by using the expense related to the offer. Specifically, the expenses associated with the Clarins Club Loyalty Program include, but are not limited to, 10-15 points earned per dollar spent when purchasing eligible Clarins products and 2x bonus points for one purchase during your birthday month which are redeemable for Clarins Dollars and other special offers, free Clarins products, and/or free shipping. The specific expenses for the program vary based on your participation, activity, reward tier, total spend on Clarins products, the Personal Information you provide, and the discounts, promotion, or offers you choose to use.
Clarins reserves the right to amend this California Privacy Addendum at our discretion and at any time. When we make changes to this California Privacy Addendum, we will post the updated addendum on the Site and update the addendum’s effective date. You are responsible for ensuring we have an up-to-date, active, and valid email address for you, and for periodically visiting our Site and this California Privacy Addendum to check for any changes. Your continued use of our Sites following the posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this California Privacy Addendum, the ways in which Clarins collects and uses your information described above and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Mail:
Clarins USA, Inc.
Customer Care
15 Olympic Drive
Orangeburg, NY 10962
Email:
Help-USA@Clarins.com
Telephone:
(866) 325-2746