Let Clarins answer your questions
We have answers to your most frequently asked questions on: Online orders, delivery & returns, my account, loyalty programs, products & services and our brand.
Frequently asked questions
How can I check the status of my order?
When you place an online order, you first receive an email confirmation with your order number; this is also your receipt. Once your order ships, you receive...
My promo code is not working.
Please check that your order meets the minimum requirement for the promotion, that the offer has not expired, or in the case of multiple offers that they can...
How do I earn points?
With our Rewards Program, when you place qualifying orders on Clarins.com, you earn points to use toward future purchases. Earn 1 point for $1 you spend online....
How do I change or cancel an order?
Orders are processed as soon as you submit them and cannot be cancelled or modified. This allows you to receive your products as quickly as....
How do I return or exchange a product?
Products purchased on Clarins.com can be returned within 30 days of the original ship date. Please fill out the return form which is located on the back of the ...
I need help with my Club Clarins account.
If you would like to add your in-store purchase to your Club Clarins account, please go to Club Clarins.