SHIPPING & RETURNS

Shipping & Returns

SHIPPING METHODS, TIMES & COSTS

  1. Shipping Information

    • Clarins currently ships to all 50 states, as well as APO/FPO/DPO military addresses, and PO boxes (restrictions apply). Shipping to military addresses and PO boxes is only available via USPS (Economy shipping). Economy and Standard shipping options are not available to addresses in Alaska and Hawaii, and you may experience longer delivery times to these states.

    • We do not ship internationally. We do not ship to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), but we accept billing addresses from these territories.

    • Shipping fees are not applicable toward rewards or promotions.

    • Orders are shipped on business days (Monday through Friday, excluding major holidays).

    • Most orders are processed and shipped within 1 - 2 business days, depending on product availability. However, please allow for extended order processing time during during peak periods, such as major holidays. Orders placed during these times will ship within the following business days.

    • Orders can be shipped to one address only. If you would like to have products delivered to multiple addresses, please place separate orders for each address.

    • We do not ship to freight forwarders or distribution warehouses outside of the United States. If your Ship To address is found to be a freight forwarder, business address service, or virtual office, your order will be placed on hold and cancelled.

    • To ensure that we have accurate shipping information, and get your order to you promptly, we use a system that verifies your address using your ZIP code. This information must be included.

    • Once your order is ready to ship, you will receive a Shipment Confirmation email that contains a tracking number. Please refer to that tracking number for the most up-to-date information on the status of your order once it has shipped.
  2. Can I ship my order to an address other than my home address?

    Yes, you can ship your order to any address you enter as your delivery address during checkout.

    You will receive an email receipt with the order details, while your recipient will receive the package without pricing information included if the gift option is selected.

    If you have an account, you can also create, change and save multiple addresses in your address book under "Profile."
  3. Can I ship my order outside the US?

    Clarins.com delivers to all addresses and PO boxes within the contiguous 50 states (including MPOs and APOs).

    Limited overnight delivery options are available to some addresses in Alaska and Hawaii.

    Delivery to international addresses is currently not available from clarins.com but you can order from your local Clarins web site.

    To view the list of all available Clarins web sites worldwide, go to the bottom right hand corner of our site and select the country from the drop down menu.
  4. How quickly can I receive my order?

    As COVID-19 continues to disrupt our daily lives, our warehouse and shipping partners are taking extra precautions for the safety and well-being of our guests, community, and staff. As a result, your order might take a little longer than usual to ship.

    Clarins.com offers the following shipping options:

    Economy via UPS SurePost (6 - 8 Business Days): $5
    • Orders shipped with Economy via UPS SurePost are typically delivered within 6 to 8 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.
    • Delivery to some remote addresses may require up to 2 additional days. Economy shipping is not available to addresses in Alaska, and Hawaii. UPS SurePost does not deliver to commercial addresses.

    Standard via UPS Ground (3 - 5 Business Days): $8
    • Orders shipped with Standard via UPS Ground are typically delivered within 3 to 5 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.
    • Delivery to some remote addresses may require up to 2 additional days. Standard shipping is not available to addresses in Alaska, and Hawaii.

    Express via UPS 2nd Day (2 Business Days; Order by 12:30pm ET): $15
    • Orders shipped with Express via UPS 2nd Day are typically delivered by the end of the second business day after they are shipped.
    • Some locations in Alaska, Hawaii, and remote areas may require additional transit time.

    Overnight via UPS Overnight (1 Business Day; Order by 12:30pm ET): $20
    • Orders shipped with Overnight via UPS Overnight are typically delivered by 3pm (local time) the next business day after they are shipped.
    • Shipments to some remote addresses are typically delivered by 4:30pm (local time) the next business day after they are shipped.
    • Overnight via UPS Overnight is available for shipments to addresses within the 48 contiguous states, and to some addresses in Alaska and Hawaii.

    FREE Economy shipping with any order over $50!
    • We offer free Economy shipping with any order over $50. No coupon code is required. Please note that this offer is only valid for orders shipped to addresses where Economy via UPS SurePost is available.

    Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30 PM ET/9:30 AM PT. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30 PM ET/9:30 AM PT, in which case the order will be shipped on the following business day.

RETURN POLICY

  1. There is an issue with the order I received.

    We are so sorry about this! Our Customer Care team will help make it right.

    Please call between 9 AM - 8 PM ET Monday - Friday (excluding holidays) at 866-325-2746 or email and we will assist you.
  2. How do I return or exchange a product?

    Products purchased on Clarins.com can be returned within 30 days of the original ship date.

    Please print and complete this Return Form and enclose it in the package.

    Follow the instructions outlined in Return Policy and Procedure section.
  3. How do I return a damaged product?

    We are sorry that you received a damaged product/order. Our Customer Care team is happy to assist you with a replacement.

    Please contact us between 9 AM - 8 PM ET Monday - Friday (excluding holidays) by phone at 866-325-2746 or by email.
  4. Return Policy and Procedure

    We wish to ensure your complete satisfaction while shopping on Clarins.com. and we will gladly accept your return purchased on Clarinsusa.com within 30 days of purchase. Unfortunately, we do not offer exchanges. In case of damaged, defective or incorrect item, please contact us immediately for assistance 9 AM - 8 PM ET Monday - Friday (excluding holidays) by phone at 866-325-2746 or by email. Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new electronic Gift Certificate will be emailed to the original recipient.

    If you would like to exchange or return a product that you bought in stores, we invite you to visit the beauty counter where you bought it. The return or exchange will be done under the retailer return policies.

    Return Procedure

    Click here to download the Return Form.

    • To ensure quick processing, make sure you print and complete the return form and enclose it in the package.
    • On the return form, please write the product item number, description, quantity and reason code for each product returned.
    • Carefully pack your return in the original packaging to prevent damage during transit.
    • If a Gift Set is being returned, all products in the Set must be returned.
    • If your order contained a gift with purchase, all products composing the gift with purchase must be returned along with the items you wish to return.
    • Send the package back to us with the carrier of your choice (we suggest registered mail) to the following address:

      Clarins Customer Service
      15 Olympic Drive
      Orangeburg, NY 10962

    • If you are unable to print the return form, please include your name, email address, order number and item number, along with the reason for return.
    • If you have any questions regarding a return order, please call our customer service center at 1-866-325-2746 or email us directly. We will be happy to assist you.

TRACK MY RETURN

  1. How do I track the status of my return?

    You can track your return by using the tracking number provided to you by the carrier.

    Once the return is received by Clarins, a refund will be issued in 3-5 business days.

    If you have not received your refund, please contact our Customer Care team at 866-325-2746 from 9 AM - 8 PM ET Monday - Friday (excluding holidays) or via email .
  2. How are refunds issued?

    A refund will be issued to the credit or debit card used to place the initial order.

    You will be refunded the cost of the returned product(s) and when the return is received and processed. Shipping costs are non-refundable.

    Please refer to our Return policy for additional information.

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