Loyalty program

Loyalty Program

HOW IT WORKS

  1. How do I earn points?

    With our Rewards Program, when you place qualifying orders on Clarins.com, you earn points to use toward future purchases.

    Earn 1 point for $1 you spend online (exclusive of sales tax, shipping fees and eGift Certificate purchases).

    When you place an order on Clarins.com, points are allocated to your account. Points acquired by purchases will appear in your account and have a waiting period of 30 days before they can be redeemed.

    After the 30 day waiting period has passed, earned points will be released and added to your available points balance.

    After reaching 250 released points you will automatically receive a coupon with a promotional code to use on Clarins.com. This promotional code offers you a $25 gift certificate to use with any Clarins.com $100 order. Please note: Loyalty coupons may not be compatible with all promotions.

    Your loyalty promotion code will be valid for 90 days.
  2. How can I see my Rewards points?

    To view your Rewards points, log onto your account within the “My Account” section. You will be able to view points that are pending, released or redeemable under “My Points”.

    Pending Points: When you place an order on Clarins.com, points are allocated to your account. Points acquired by purchases will appear in your account and have a waiting period of 30 days before they can be redeemed.

    Released Points: Earned rewards points will be released after 30 days from your order ship date and added to your available rewards points balance. These points are valid during 2 years.

    Redeemable Points: After reaching 250 released points you will automatically receive a coupon with a promotional code to use on Clarins.com. This promotional code offers you a $25 gift certificate to use with any $100 Clarins order. It is valid for 3 months from the date of issue.

SIGNING UP

  1. How do I join the Clarins.com Rewards Program?

    Simply create an account at Clarins.com and you are automatically enrolled in the Passport to Beauty Rewards Program.

HOW TO REDEEM

  1. How do I redeem points?

    To use your code, simply select it in the Loyalty code field during the first step of checkout. Once the offer code is accepted, it will be displayed on the “Order Review” page. Loyalty coupons may not be combinable with other promotions.

    Clarins rewards points have no cash value and can only be redeemed for online purchases.

    Promotional codes can be shared with a friend, however a coupon code can only be used once.

    Coupon codes and rewards points have an expiration date: Loyalty coupon codes will expire 90 days after the date the coupon code was received by the member. (for example, if a loyalty coupon is released on 1/1/2020, it will expire on 3/31/2020).

    Reward points will expire 2 years from the date the points were released unless they are redeemed for a loyalty coupon (for example if points are released on 1/1/2018, they will expire on 1/1/2020).

    If you return an order and receive a refund on an order that originally earned you rewards points, the amount of points originally earned will be deducted from your account balance.

CLUB CLARINS

  1. Club Clarins

    If you would like to add your in-store purchase to your Club Clarins account, please go to Club Clarins.
  2. Can I add my Clarins.com purchase to my Club Clarins account?

    Purchases made on clarinsusa.com do not qualify for the Club Clarins rewards program as clarinsusa.com has its own loyalty rewards program.

    Club Clarins is our rewards program for in-store purchases.

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