PRODUCTS & SERVICES

Products & Services

FIND A STORE/SPA

  1. Where can I buy Clarins products?

    Clarins.com has the widest selection of products, but we are also available at the following authorized major retailers: Belk, Bloomingdale’s, Dillard’s, Lord and Taylor, Macy’s, Neiman Marcus, Nordstrom, Saks Fifth Avenue, Sephora, Ulta, Von Maur, a number of smaller specialty stores, Clarins King of Prussia store and Clarins outlets throughout the country. Protect yourself and those you care about by buying only authentic Clarins products from authorized retailers. If you are not sure if a retailer is authorized, please contact us. Please note, if you have questions about stock/product availability or customer service outside of Clarins.com, you must contact that specific retailer.

DISCOVER OUR PRODUCTS

  1. What products are available on clarins.com?

    You will find our newest products as well as beauty-award winning skincare, makeup, body care & men’s products on Clarins.com. You can also find our products at department and specialty stores worldwide. To find a Clarins retail location near you, please visit our store locator.
  2. How do I use Clarins products?

    You can review detailed application instructions in the "How to Use" tab on every product page on clarins.com, including video tutorials. We also include additional information in the "Tips & Tutorials" section of our web site. For a personalized consultation, we invite you to schedule an appointment with our Beauty Experts.
  3. How can I find the right products for me?

    We created an online Beauty Consultation guide to share our collections and help create your personalized skin care program. You’ll be asked simple questions about your skin, your concerns, your preferences and what you’re looking for. We will provide you with a list of the best products to create a personalized beauty regimen. Your Beauty Consultation will be presented and stored in "My Account" under "Beauty Consultation." For a personalized phone consultation, we invite you to schedule an appointment with our Beauty Experts.
  4. What types of ingredients are used in Clarins products?

    All Clarins products contain natural botanicals and other gentle ingredients. You can learn more by reviewing the ingredients section found within each product page on the site or by accessing the Inside Clarins section.

SAMPLES

  1. I would like to request samples

    Samples are a great way to try our products and we include three complimentary samples with every order. Unfortunately, we do not send them outside of merchandise orders. Please feel free to visit one of Clarins counters at your favorite department store as our beauty consultants can offer recommendations and samples. You may also choose to place an order on clarins.com as we always offer a 30 day return policy if you decide not to keep the product.

PRODUCT INFORMATION

  1. Are Clarins products safe to use while pregnant?

    It is safe to use our products during pregnancy as Clarins products only have an action at skin level and the concentration and safety of the ingredients they contain are carefully monitored and assessed to ensure optimal tolerance. Nevertheless, we recommend that you consult your doctor if you have specific concerns.

    Since Clarins caters to women of all ages, we have many clients who come to us to help care for their skin during pregnancy. We have a dedicated list of products for pregnancy see more.
  2. Does Clarins test on animals?

    Clarins does not test on animals. Clarins Research uses alternate testing methods and the latest advances in non-animal safety testing to ensure product excellence. Some countries where Clarins is sold require animal testing on all imported cosmetics as part of their regulatory safety process.
  3. Is My Clarins vegan-friendly?

    My Clarins is free of all animal-derived ingredients like beeswax, carmine, lanolin, etc. The Clarins Group has deliberately chosen to only distribute My Clarins to countries that do not require animal testing.
  4. I have a complaint about a product

    We take complaints about our products seriously. For assistance, please call between 9 AM - 8 PM EST Monday - Friday (excluding holidays) at 866-325-2746 or email and we will assist you.

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