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Terms & Conditions | Terms & Conditions of Sale
Effective Date: January 13th, 2023
These Terms are subject to change. If these Terms change, we will let you know by posting the revised Terms on the Service and/or otherwise making you aware of the changes. Your continued use of the Service following our notice of changes to these Terms (or other method of legal acceptance) means you accept such changes. Please refer to the “Effective Date” above to see when this Agreement was last updated.
These Terms govern and apply to the relationship between (a) Clarins and its affiliates that operate this Site, such as Clarins USA, Inc., (collectively, “Clarins”), when acting as the seller or reseller of the products and services offered on this Site (the actual seller hereinafter referred to as the “Seller”, “we”, “us”) and (b) you (the “Buyer”, “you”, “your”, “Member”) for the purchase by you of products and/or services (including software products) and your use of this Site.
You can reach us by contacting:
Clarins Customer Care
15 Olympic Drive
Orangeburg, NY 10962
These Terms will supersede any and all other terms and conditions contained in or referred to in order(s), in correspondence, or elsewhere notwithstanding any provisions to the contrary in such other terms and conditions. The Seller reserves the right to amend these Terms at its sole discretion. Any amendments to these terms and conditions will become effective immediately upon posting and apply to any orders made via this Site or information provided or updated after such posting.
2- Age Restrictions
If you believe we have collected personal identifiable information from a person under the age of 13, please contact us at Help-USA@Clarins.com, with a reference in the subject line “Child Data Deletion Request”, and we will delete such personally identifiable information.
3- Placement of order, Offer, and Contracting
Orders may be placed exclusively online at this Site, which is available in English. Before placing the order, you may review and change data related to the order at any time in the “shopping bag” area of this Site. You may identify and correct input errors any time before submitting the order by clicking the "submit order" button, and may do so by reviewing the order and the price, reviewing the details of each product, and selecting or deselecting a product.
You may also place an order through your account after you have successfully registered here. You must keep your user name and password and any other information needed to login to your account, if applicable, confidential and secure. We are not responsible for any unauthorized access to, or any use of, your Account by others.
The presentation of products on this Site does not constitute a binding offer from the Seller.
We reserve the right to limit the maximum product quantity and/or the maximum amount per order.
When you click the "submit order" button, you agree to enter into a purchase agreement and to these Terms. Orders will not be placed and processed until you accept these Terms (for example, by placing a checkmark in the appropriate check box). Once you have placed an order with the Seller, we will send you an e-mail confirming receipt and listing details of the order (order confirmation) without undue delay. This order confirmation does not constitute completion of your purchase, but is only intended to inform you, the Buyer, that we received the purchase request. A contract of sale shall be created only when we ship the ordered product to the Buyer and confirm shipping with a second e-mail (shipping confirmation). No contract of sale shall be created for products not listed in the shipping confirmation. The Seller shall be the contracting party. These Terms applicable to your purchased product and other terms of sales will be stored by the Seller and is available for the Buyer to review on request. You may request a copy of these terms by sending an email to Help-USA@Clarins.com.
For the avoidance of doubt, these Terms shall apply to your use of this Site and the formation of any purchase contract as soon as you review the products and services advertised on this Site.
4- Consumers’ right of withdrawal, incomplete deliveries, and damaged or faulty products
4.1 Return Policy
Subject to the order cancellation exception noted below applicable to software, you have the right to cancel your purchase, and return a delivered Product, without penalties and without indicating any reason by notifying the Seller within thirty (30) calendar days from the day following the purchase or delivery of the product, whichever occurs last.
All software purchases are final. You cannot cancel or waive a purchase of a software program (i) acquired through downloading or forwarding of a key to activate the software program or (ii) unsealed by the consumer.
PRODUCT RETURNS SHALL BE EFFECTED BY COMPLETING A RETURN REQUEST FORM PROVIDED WITH THE ORDER AND SENDING IT TO THE POSTAL ADDRESS BELOW WITH RETURNED PRODUCT(S) BEFORE THE EXPIRATION OF THE ABOVE DEADLINE (30 DAYS):
Attention: Clarins Return Processing
15 Olympic Drive
Orangeburg, NY 10962
4.2 Incomplete deliveries and damaged or faulty products
You may (a) exchange your products or (b) obtain a full refund if the products in your order are damaged or faulty upon receipt, or if the products you have received are not the products you originally ordered.
When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided you first return the products in your order to us in the condition in which you received them.
With respect to damaged, faulty, or incorrect orders, or delayed deliveries, we will refund (to the original credit or debit card account used to make the online purchase):
- i) the full purchase price;
- ii) the delivery charges incurred in delivering the products to you (where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned); and
- iii) the shipping costs to return the products to us, provided you first return the products in your order to us in the condition in which you received them. If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.
To obtain a refund or exchange products, please return products within thirty (30) calendar days as of the delivery date of the defect.
You shall also be entitled to a refund if you order was delivered after thirty (30) business days from the date of your order caused by the willful misconduct or gross negligence of the Seller or its supplier. To obtain a refund, please return products within thirty (30) calendar days as of the delivery date of the product, including the shipping label provided with the delayed product.
The above provisions do not affect your statutory rights.
5- Product Descriptions and Prices
We will take all reasonable care to ensure that descriptions, details, and prices of the products appearing on this Site are accurate at the time they are entered onto the system. This Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on this Site may be incorrectly priced or described. If a product’s correct price is higher than the price stated on this Site, we reserve the right to cancel your order prior to sending you shipping confirmation (as defined above) or to supply it at the previously indicated price.
Product prices are in US Dollars and are stated exclusive of delivery charges, which will be indicated separately on this Site and before order completion.
WHILE WE AIM TO KEEP THIS SITE AS UP TO DATE AS POSSIBLE, WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS OR OTHER CONTENT AVAILABLE ON THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.
Products advertised for sale on this Site may be ordered only if the invoice and delivery addresses are within the United States of America.
We will make every effort to deliver the product to you within the time indicated on this Site and in any event within thirty (30) calendar days of order confirmation. Nonetheless, the times indicated on this Site are predictive only. We shall not be liable in any way if delivery takes place at a later date.
To the fullest extent permitted by the applicable law, if the Seller is unable to deliver the ordered product through no fault of its own, we shall be entitled to withdraw from the contract with the Buyer. In this case the Buyer will be advised immediately that the product is unavailable. We will then return the sums paid by you within thirty (30) business days of the day after the end of the delivery period.
The Seller ships all orders via a parcel service (UPS). All items are insured by the Seller until they have been delivered at your address. In case of incomplete or damaged deliveries, please refer to section 4.2 of these Terms.
If the Buyer was apprised of the delivery date within a reasonable time period, but it is impossible to effect delivery through no fault of its own, for example because the delivered merchandise does not fit through the Buyer's building door, front door, or the staircase; because the Buyer cannot be found at the address he indicated, the Buyer shall bear the costs for the unsuccessful delivery.
7- Due date, payment, and default
Payment can be made by credit cards (Visa, Mastercard, American Express, and Discover) or via PayPal. By using and verifying one of these payment methods, you confirm that the payment method being used is yours. The amount payable will be debited or charged to your account when your order is accepted by us. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to us, we shall postpone delivery and contact you. In that case we shall not be liable for any delay or non-delivery. To protect your credit card details, we will process payment by means of an encrypted connection supported by your browser. We are not liable for any misuse of information by third parties.
Payment is complete when our bank account is irrevocably credited with the amount due.
If you are in default or if your account cannot be debited upon acceptance of your order, the Seller shall be entitled automatically and without prior notice to charge daily late payment interest at the rate of (i) 5 % p.a. above the applicable statutory interest rate for professionals, and (ii) the applicable statutory interest rate for consumers, as of those events. The Seller explicitly reserves the right to prove additional damages and collection costs and to claim compensation therefor.
8- Risk and title
The products will be delivered to the place of delivery specified in the Seller’s shipping confirmation. Risk of loss, damage, and theft of the products transfers to the Buyer upon delivery.
Products shall remain the property of the Seller until complete and final payment of the purchase price, including any transportation charges, taxes, and late payment interest. The Buyer will ensure that the goods subject to retention of title remain at all times recognizable as the property of the Seller. If the Buyer resells or pledges goods that are subject to retention of title, it will notify the third party that the goods are subject to retention of title by the Seller.
If the product is defective, the statutory provisions shall apply.
TO THE EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT FOR THE LIMITED WARRANTIES SET FORTH UNDER SECTION 4.2 ABOVE, THE SELLER AND ITS SUPPLIERS MAKE, AND THE BUYER RECEIVES, NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND THE SELLER AND ITS SUPPLIERS SPECIFICALLY MAKE NO REPRESENTATIONS WITH RESPECT TO PRODUCTS, ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, HIDDEN DEFECTS AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR FOR HIDDEN DEFECTS.
You agree to defend, indemnify and hold us and our suppliers, subsidiaries, affiliates, licensors, and licensees, and each of their officers, directors, shareholders, members, employees and agents harmless from all allegations, judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney’s fees, expert witness fees, and costs of litigation arising out of or based on (a) any materials or information you submit, post to or transmit through the Service, if any, (b) your access to or use of the Service or Program, (c) your violation of these Terms, (d) any conduct, activity or action which is unlawful or illegal under any state, federal or common law, or is violative of the rights of any individual or entity, engaged in, caused by, or facilitated in any way through the use of the Service, and (e) destruction of real or tangible property or personal injury, including but not limited to death, arising from or relating to your actions or inactions.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CLARINS NOR THE SELLER SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF INCOME, LOSS OF SAVINGS, LOSS OF CLIENTELE, LOSS OF OPPORTUNITY, LOSS, CORRUPTION OF, OR DAMAGE TO DATA, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES, EVEN WHERE THOSE DAMAGES ARE CONSIDERED DIRECT DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NON-CONTRACTUAL FAULT, TORT, WARRANTY FOR HIDDEN DEFECTS OR OTHERWISE, AND WHETHER OR NOT CLARINS, THE SELLER, OR THEIR RESPECTIVE SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF CLARINS, THE SELLER, AND THEIR RESPECTIVE LICENSORS AND SUPPLIERS ARISING OUT OF THESE TERMS SHALL BE LIMITED TO THE LESSER OF SUM OF THE AMOUNTS PAID AND OWING TO THE SELLER FOR THE RELEVANT PRODUCT, THE LISTED PRICE OF THE PRODUCT ON THE SITE, AND $500.
NOTHING IN THESE TERMS AND CONDITIONS WILL EXCLUDE OR LIMIT OUR LIABILITY TO YOU FOR ANY DAMAGES CAUSED BY OUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, OR FRAUD, DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR ANY OTHER LIABILITY WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. THESE TERMS AND CONDITIONS SHALL ALSO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
12. Enforcement and Termination
12.1 We reserve the right to deny all or some portion of the Service to any user, in our sole discretion, at any time, and to terminate any user at any time. Without limiting the foregoing, or assuming additional legal obligations, we have a policy of terminating repeat violators of these Terms and applicable law. Further, your representations, defense, and indemnification obligations survive any termination of these Terms. In the event that we terminate a user without cause, we may, but are under no obligation to, issue to such user a refund of any orders which have been placed, but have not yet been fulfilled.
12.2 Notwithstanding anything to the contrary herein, we also reserve the right to, in our sole discretion, take such actions as are necessary to avoid repeated violations of these Terms or applicable law, or protect other individuals from harm, including but not limited to restricting your access to or use of the Service, immediately terminating your use of the Service, or terminating your use of the Service by blocking certain IP addresses from accessing the Service. Notwithstanding the foregoing, our unlimited right to terminate your access to the Service shall not be limited to violations of these rules of conduct.
13- General terms
13.1 Applicable Law – Jurisdiction
By visiting this Site, you expressly agree that the Terms and any dispute, claim, action, cause of action, issue, or request for relief between you and Clarins arising out of or relating to these Terms, your visit to our Site, the Club Clarins Loyalty Program, or to products or services obtained on or through our Site (collectively “Disputes”) will be governed by and construed in accordance with the laws of the state of New York, U.S.A., without giving effect to any conflict-of-law principles that may provide the application of the law of another jurisdiction. Subject to Section 13.2, you and we irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in New York County, State of New York, for all Disputes that are heard in court. Each party to these Terms agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, each party hereby agrees to, and does, waive any right to a jury trial.
13.2 Binding Arbitration
You and we agree to submit all Disputes to confidential and binding arbitration in the State of New York. This agreement to arbitrate will be governed by the Federal Arbitration Act, 9 U.S.C. § 1 (the “FAA”) and shall be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
You and Clarins shall select a mutually agreeable arbitrator from the AAA. Unless otherwise precluded by law, you and Clarins shall each separately pay your own attorneys’ fees and costs.
Notwithstanding the above, if the Dispute concerns a matter for injunctive or other similar relief that is appropriate under applicable law, for instance the enforcement or validity of our, or our licensors’, intellectual property rights, we may seek such injunctive or other similar relief in any state or federal court of competent jurisdiction, whether or not it is in the State of New York.
You agree that if any provision of these Terms and Conditions is found to be invalid, unenforceable, or void, that provision shall be struck from the Terms, and the remainder of the Terms shall remain in full force and effect consistent with applicable law. However, in the event the provisions waiving or precluding class arbitration proceedings are found to be invalid, unenforceable, or void for any reason, the entire agreement to arbitrate shall be void.
13.4 Limitation on Disputes
You agree that regardless of any statute or law to the contrary, any Dispute must be filed within one (1) year after the occurrence of the event or facts giving rise to a Dispute, or you waive the right to pursue any Dispute based upon such event or facts forever.
Our failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision or of any other rights or provisions in these Terms. A waiver must be in writing and signed by the party giving the waiver.
14- Auto-Replenishment Service Terms & Conditions
Auto-Replenishment Service is a subscription service offered by Clarins. Clarins reserves the right to change the repeat order benefits, the discount amount and free delivery offer at any time. Auto-Replenishment items will ship automatically based on the frequency you select until you cancel. By placing your order you are authorizing us to charge your chosen payment method for future orders at the frequency you have selected.
14.1 Initiating Service
Only items where 'Auto-Replenish' option is available will qualify for Auto-Replenishment benefits. You must be logged in to your account to submit an Auto-Replenishment order. You must save a valid credit card in order to begin your Auto-Replenishment Service. This credit card will be charged for subsequent orders.
On all Auto-Replenishment orders (initial order and recurring orders) you will qualify for 10% off each auto-replenishment item, free shipping, and 3 free samples. If your order contains a mixture of auto-replenishment items and one-time delivery items, only the auto-replenishment items will qualify for the 10% discount. Free shipping only applies to the Economy shipping option. For recurring orders, Customers will receive a random assortment of samples.
Please note that the Auto-Replenishment discount on initial order may not be combinable with all promotions. The offer is not combinable with the Welcome offer or major sales events such as Friends & Family, Black Friday, and Cyber Monday.
14.3 Recurring Orders
You will receive an email 10 days prior to your next scheduled order that confirms the details of your upcoming subscription order.
After your first order, the total cost for each subscription order will be the cost of the item on the day we send you this email plus sales tax, if applicable. The base price of the item will reflect the price listed on the site at the time of the order, which could could vary from what you paid on your initial replenishment order. Prices are subject to change without notice. In the event that a product is listed at an incorrect price, Clarins shall have the right to refuse or cancel orders placed for the product at the incorrect price.
After placing your initial Auto-Replenishment order on Clarins.com, subsequent Auto-Replenishment orders do not qualify for promotions and Gift with Purchase offers that may have been available when placing the initial order or may be available on the site at the time the recurring order is placed.
14.4 Managing Service
You can edit or cancel your Auto-Replenishment subscriptions at any time through the Auto-Replenishment Service section which can be found in My Account. In this section you can change the frequency of shipments, update your shipping address, skip an order, pause your subscription, and reactivate subscriptions.
You can change the default credit card that will be charged for auto-replenishment orders in My Account > Profile > Payment Details.
For your initial Auto-Replenish order you must pay using a credit card, and for recurring orders you must have a default credit card saved in your Clarins account. We regret that you cannot pay using a Clarins eGift Certificate, PayPal, or any other alternative payment methods at this time. Credit card failures may prevent order completion. If we are unable to complete a charge, we may retry up to three times. If your credit card payment fails and you do not update your payment details when you are notified, Clarins may cancel your subscription. To update your credit card information, log into your account and visit My Account > Payment Details or contact Customer Care.
14.6 Add-On Items
If you have an active subscription as part of the Auto-Replenishment Service and are logged into your account, you will have the option to add items to your upcoming Auto-Replenishment order while browsing on the site. You can add the item as either a one-time delivery or as an auto-replenishment subscription. If you add an item as a one-time delivery, it will not receive the 10% discount. Only those products for which you select "auto-replenish" will receive the 10% discount.
14.7 Club Clarins Rewards Program
Auto-replenishment orders, both the initial order and recurring orders, are eligible to earn points as part of the Club Clarins US Loyalty Program (described below).
We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been shipped to you.
15- Club Clarins US Loyalty Program
15.1 Membership Eligibility and Overview
(a) The Club Clarins US Loyalty Program (“Program”) is offered at the sole discretion of Clarins. The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals who are legal residents of the United States (including its territories and possessions) and who provide and maintain a valid email address are eligible to become members. No purchase is necessary to join the Program. We may refuse to create an account for any reason. Employees and individuals employed by our business partners or vendors are eligible for membership, but may be excluded from certain benefits of the Program.
(b) By joining the Program and becoming a Program member, you agree that you have read, understood and agree to be bound by these Terms and by any changes or modifications we may make. You should review these Terms and the related policies and FAQs frequently as they may change from time to time. These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. The Program is void where prohibited by law.
15.2 Program Enrollment
(a) Eligible individuals may enroll in the Program by visiting the Site and following the Program prompts to register for the Program.
(b) You are required to provide your email address in order to enroll in the Program. You will also need to create an account by providing your name and creating a password in order to access certain Program benefits and rewards. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.
(c) Only one Program account may be associated with a single email address.
15.3 How the Program Works
(a) The Program is our way to recognize and reward our customers for purchasing & using Clarins products, as well as participating in select brand activities. Members earn points that they can redeem for complimentary products, Club Clarins Dollars, services and other rewards available through our online rewards catalogue. The more points a member earns, the higher their tier and access to the tier’s corresponding benefits in addition to a more extensive rewards selection! Rewards and tier benefits evolve over time and may be available on a limited basis, so be sure to check the latest offerings on the Site. We also communicate on the Program benefits and promotions through Email & Web Site marketing. Visit our FAQs to learn more about earning points and reaching the Program loyalty tiers.
(b) The Program is a tier-based program determined by the number of points a member has earned within a rolling 12-months basis on eligible purchases and through qualifying activities, beginning on the date when you enroll or reach a new tier. There are 3 tiers with associated benefits:
Tier 1: LIKE (0-2,499 points)
Tier 2: LOVE (2,500-7,999 points)
Tier 3: ADORE (8,000+ points)
(c) When you join, you’ll be automatically eligible for Tier 1, LIKE and associated benefits. Once you earn at least 2500 points during the 12 months following your enrollment or earlier, you’ll be automatically moved up to Tier 2, LOVE. If you earn 8000 points or more in your first year or earlier, you’ll qualify for Tier 3, ADORE.
(d) Your status in a particular tier is good for 12 months from when you first qualify for that tier. After that, you’ll need to have earned enough points to qualify for that tier again to renew. Otherwise you will be in the tier that corresponds to the number of points earned. For example, if you are in Tier 2, LOVE, starting November 1, 2022, you’ll maintain LOVE status until October 31, 2023. If you earn between 2,500 and 7,999 points during this timeframe, we will renew your Tier 2 LOVE status for another 12 months. If you earn less points, you will become a Tier 1 LIKE member starting November 1, 2023 for another 12 months’ timeframe or until you earn enough points to upgrade to another tier.
(e) In order for your purchases & brand activities to qualify for the Program, you must be enrolled in the Program within 30 days of the date of purchase and either (1) be signed into your online account at the time of purchase; or (2) provide your Program member identification (that is, the email address you registered under the Program) when (a) purchasing on the Site and/or (b) at a Clarins Factory Outlet store (starting October 10, 2022) and/or (c) submitting your qualifying receipt(s) from an authorized retailer within 30 days of the date of purchase. However, if your membership in the Program is terminated for any reason and you enroll in a new Program account, any purchases made prior to the date you enroll in a new Program account do not qualify for points. Commencing October 10, 2022, you may enroll in the Program in one of Clarins Factory Outlet stores and you will earn points immediately upon your enrollment.
- (i) Purchases made on www.clarinsusa.com earn an additional 20 bonus points per order. Eligible purchases include regular priced merchandise, excluding sales tax, state fees, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time. All points earned from purchases on the Site are pending until your order ships, at which point they are fully matured and capable of redemption.
- (ii) Qualifying purchases made in stores of certain authorized retailers in the United States, and/or through qualifying retailers’ United States websites are eligible for the Program, only if receipts from such purchases are submitted within 30 days of the date of purchase by: (a) uploading the receipt or invoice within your loyalty account on the Site; (b) mailing in your receipt using your Program member identification (that is, the email address you registered under the Program) to Club Clarins, 15 Olympic Drive, Orangeburg, NY 10962. For a list of qualifying retailers, see below:
- Navy Exchange
- Saks Fifth Avenue
- Ulta including Ulta @ Target
- Von Maur
- (iii) In addition to these purchases, you may also earn points for the following actions on the Site. To earn points, please check to make sure you are a Program member and you have logged into your account before completing the actions below. The number of points, if any, awarded for each action is determined by Clarins USA in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year. In addition to purchases, you may also earn points in the following ways:
- Signing up for the Program
- Earn bonus points for purchases made on the Site or in select stores during Double Points or other Program events; and
- Earn bonus points for subscribing into Auto Replenishment (maximum of 4 orders with 1 new subscription per rolling 12 months). To earn points, you must be logged in to your Program account when you subscribe and have had at least your 1st order fulfilled.
(f) Members will not receive points or benefits from purchases made at airport store locations or from purchases made at non-qualifying retailers. Purchases made in retail stores outside of the United States are not eligible for the Program.
(g) You may redeem multiple rewards per order. Rewards-only orders will not benefit from site-wide promotion offers (e.g., other discounts, free sample offers, free product offers, etc.).
(h) Points are valid for one year from when you earn them and expire thereafter unless you are in Tier 3 ADORE, in which case your points will not expire while you remain in this tier. You may use your points at any time before they expire. Check your points balance and upcoming expiry dates to redeem them before it’s too late!
(i) You can redeem up to 30,000 points per calendar year (January - December).
15.4 Program Benefit and Rewards
(a) As a member, you earn points that determine which rewards you can redeem, tier levels, and tier benefits. To redeem rewards & special offers, you must have accumulated the minimum number of points as established by us for a particular benefit. Product rewards and samples are shipped on the Site only. Shipping is free if you are in Tier 3 ADORE, or if you redeem your product reward(s) together with an order of $50 or more before taxes and discounts. Otherwise a $5 shipping fee will be required to ship your product reward to you.
(b) Points may also be redeemed for online Club Clarins Dollars, that are valid for 6 months from the date of points redemption. Once you have chosen to redeem points for Club Clarins Dollars, the reward will be available in your Shopping Bag to apply to a current or future order on Clarins.com. You may apply only one Club Clarins Dollars reward per order. Club Clarins Dollars rewards are for one-time use only.
(c) Points may never be exchanged for cash. You must be logged into your Program account to use your benefits. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Qualifying members will receive email invitations when event rewards are available if they have not opted-out of receiving Program emails. Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on the Site except as otherwise noted by Clarins. Even though your points expire 12 months after they are earned, your initial tier status for the year is determined by the number of points earned in the prior 12 months.
- Tier 1, LIKE: 0-2,499 points
- 10 Points for every $1 spent on eligible purchases on www.clarinsusa.com and 10 points for every $1 spent (excluding sales tax) on Clarins products purchased in a Clarins store, or at a Clarins counter or online at the qualifying retailers listed above
- Access to FREE Discovery & full size Clarins products, as well as Club Clarins Dollars via the rewards catalogue (pending you have minimum 1,500 points)
- 2x Points Birthday Gift valid one-time during your birthday month. To receive double points, you need to record your birthday month in your Clarins.com account and be logged into your account, and you must place your Clarins.com order, or make a purchase at a Clarins Factory Outlet store during your birthday month. However, for other retail purchases from our authorized retailers, we will consider the date when you upload your receipt, not the purchase date, so that if you upload the receipt during your birthday month (even if the purchase was not made during your birthday month) you will receive double points. The 2x Points Birthday Gift may be combined with other discounts or promotions that we may offer.
- Free Standard Shipping for every Site order $50+
- Access to Exclusive Member Events
- Tier 2, LOVE: 2,500-7,999 points
- All Tier 1 Benefits
- 12 Points for every $1 spent
- More rewards & Club Clarins Dollars options in the Rewards catalogue!
- Tier 3, ADORE: 8,000 points and above
- All Tier 1 & 2 Benefits
- 15 Points for every $1 spent
- FREE shipping on all orders
- Points don’t expire
- VIP Member Events
(d) Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem your accumulated rewards and/or benefits. Depending on the availability of a particular reward, we may be unable to reship offers or rewards if they arrive damaged, if you received the wrong one, or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Care.
(e) Neither accounts nor Program rewards, benefits and/or points may be transferred, shared or combined. Only the member paying for the products may accumulate rewards, benefits and/or points. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time.
(f) Rewards, benefits and points earned through the Program have no cash value, are non-transferable (except as expressly provided in these Terms), and you have no property rights in or to rewards or other Program benefits. Purchase balances and/or points credited to your Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer(except as expressly provided in these Terms), or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.
(g) Rewards cannot be exchanged or returned for points, another product or service or a monetary refund.
(h) You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
(i) We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by you or any third party.
(j) We reserve the right to change Program benefits, how you earn points and reach each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof.
(k) If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Clarins Customer Care. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
15.5 Program Communications
15.6 Termination and Modification
(a) The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Terms, our FAQs and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
(b) To keep your account active you must log in to your Program account and make a purchase within 24 months. Any suspected abuse of the Program, failure to follow any Terms, membership inactivity for more than 24 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate.
(c) If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting-out of the Program in your account on the Site. If you cancel your membership, you will lose all accumulated points, benefits and tier status.
(d) Cancellation of your membership in the Program is your sole remedy. We have no other obligation, liability, or responsibility to you.
15.8 Contact Us
For information about the Program and your membership, please contact Customer Care. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also provide answers to helpful frequently answered questions in our FAQs.
16. Clarins Refer-a-Friend Program
16.1 Qualified Referrer
In order to refer someone within the Clarins Refer a Friend program, you must have an active account on Clarins.com and must have placed at least one order with this account. You can refer up to 10 individuals and can only refer individuals who have not previously created an account or placed an order on Clarins.com.
16.2 Qualified Referral
A Qualified Referral is defined as a first purchase made at www.clarinsusa.com by a person (a "Referred Customer") whom you invite to the program by entering their email address in the My Account/Refer-a-Friend form. You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.
16.3 Referred Customer
The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). The Referred Customer must be a “new” customer who has never made a purchase or created an account on Clarinsusa.com.
16.4 Referral Offer
For you to receive your referral offer as a promotion code, the Referred Customer must first create an account and complete an order on Clarinsusa.com. To redeem the referral offer, you must log into clarins.com with the email address associated with your Clarins.com account and apply the promotion code during checkout. The offer is available only once for any purchase of products with a value of at least $75. Applicable purchase amount does not include shipping, handling or sales tax charges or the value of an e-Gift Certificate purchase. The offer is valid for 6 months from receipt thereof. The offer cannot be reimbursed or exchanged for cash, in whole or in part, and cannot be sold for a fee. The offer may not be combinable with other offers. The offer is available to US residents only. We reserve the right to cancel any order due to unauthorized use of offer and to modify or cancel this promotion due to technical error or unforeseen problems. The offer may not be applied to the purchase of Clarinsusa.com e-Gift Certificates. The offer may not be applied to past purchases. Any promotion will not be granted and may not be redeemed for a future purchase if the initial transaction is canceled or item(s) are returned.
Eligibility is limited to individuals only. Clarins Refer-a-Friend Program cannot be used by businesses for affiliate lead generation.
16.6 Right to Close Accounts
Clarins reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Clarins Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
16.7 Right to Cancel Program or Change Terms
Clarins reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion.
17. Clarins Spa Treatment Appointment Booking Terms and Conditions
17.1 Appointment process
To book a spa treatment the guest must first select a spa location, category of treatment and specific treatment. Guests can then select a preferred Beauty Therapist and preferred date and time, depending on availability.
Fees for spa treatments will be charged on the day the service is performed. Guests will pay directly at the spa after completing the treatment.
17.3 Cancellation or Modification of Appointment
Guests can click the "Cancel" or "Modify" button in the confirmation email or call the spa to cancel or modify.
Guests need to arrive at the spa approximately 10 minutes before the appointment time. If a client is late, the treatment may be shortened to respect the next service appointments.
18. Live Consultation
During your session, the Beauty Coach may ask if you would like to subscribe to our newsletter and receive marketing communications by providing your email address and/or phone number.You have the option whether you would like to opt in to receive Clarins marketing communications. The quality of service will not be impacted by your choice. You have the right to opt out at any time on your Clarins.com account or by contacting Customer Care.
At the end of the "Live Consultation," provided that you give your e-mail address during the session or that you are logged in to your account and unless you object, you may receive a single summary e-mail including all the products that may have been recommended by your Beauty Coach.
19. Language experience
The Chinese and Spanish language experiences on Clarins.com are provided for convenience. The English language version of Clarins.com is the definitive version.