Tracking Your Order

You will receive a confirmation email from Clarins, once your order is received. If you do not receive this email within 24 hours please contact our customer service center for assistance at 866-325-2746 or via email

You will receive another email containing tracking information, once your order is shipped. If you have a Clarins account, you can track the status of your order by clicking on “Order Information” within the My Account section. On average, your order should take between 1 and 8 business days to arrive.

Did not find your question?

Contact Customer Care by filling out this form:
Contact Us

To speak with a customer service representative,
please give us a call at 1-866-325-2746

Monday - Friday, 9 AM to 8 PM (EST)
(excluding holidays)

Clarins & Me
To speak to a Beauty Expert about your specific concerns, book your complimentary 15-minute Clarins & Me appointment.