My Account


  1. How do I create an account?

    Creating your account is fast and easy. You can create an account anytime by simply clicking on "Log In" which is located at the top right side of the site. There, you can select "create an account" under the "new customer" section. If you are placing an order you will also have the option to create an account during the checkout process.


  1. Is my personal information secure?

    The information you supply is confidential. Personal information will only be used by Clarins for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.


  1. I forgot my user ID or my password.

    Your User ID is your email address. To request a new password, please click on "log in" at the top right corner, enter your email address and click on the “forgot your password” link. A link to change your password will be emailed to you.
  2. How can I update my profile?

    You can change or update your personal information anytime by logging into your account, then selecting "Profile."


  1. How can I unsubscribe from email newsletters?

    Simply click the "Unsubscribe" link at the bottom of any email you receive from us. You cannot unsubscribe from emails relating to your order.
  2. Why am I not receiving the email newsletters?

    Occasionally, changes from your email provider may prevent you from receiving the Clarins newsletters you signed up for. Follow these simple steps to be sure Clarins' emails are reaching your inbox:

    1. Sign up for our emails at
    2. Visit the Spam section of your email account and search "clarins"
    3. Find any Clarins email and click "Not Spam" at the top of the page
    You can also add to your email contacts.

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